Here are a few most common questions asked. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at info@shopfrosts.com

Q. Do you ship worldwide?

A. Yes we do, we ship worldwide for FREE!

Q. Is there any delivery guarantees? What if my order does not arrive?

A. Yes. If 60 days have gone by with no updates from the provided tracking, please email us info@shopfrosts.com with your order number. We will send out a replacement of your original order + a free item or a full refund of your purchase.

Q. Where do you ship from?

A. We ship from our partnered warehouses & factories located in Hong Kong.

Q. How long will it take for my items to arrive?

A. Please go to "SHIPPING & DELIVERY"

Q. How long will it take to receive a tracking number?

A. It will take about 3-7 business days.

Q. Why is my tracking number stuck and not updating? 

A.  Seeing it says "Pre Transit" or stuck for a while is totally normal and a part of the process. This happens to everyone, so please do not worry! You will receive your order with the shipping timeframe you selected.   Please go to "SHIPPING & DELIVERY"

Q. Which currency will I be charged in?

A. We process all orders in USD.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. If you do not see it still,  Please check your spam folders under “FROSTS” 

Please contact us if you don't receive one within 24 hours.

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded on email info@shopfrosts.com

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.

Q. Will I (the customer) have to pay customs?

A. You will not be charged for duties. We declare the value at a low price so we can help you guys avoid paying extra money for duties.